Privacy Policy

ShamFix is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data under GDPR and Irish data protection law.

1. Personal Data We Collect

We may collect:

1.1. Data provided by users

name
email
phone number
location (county, city)
profile details
task descriptions
messages exchanged through the platform

1.2. Automatically collected data

IP address
browser type
device information
cookies (see Cookie Policy)

2. How We Use Your Data

We use personal data to:

operate the ShamFix platform
display relevant tasks to Providers
display Providers to Customers
verify accounts
send transactional notifications
prevent fraud and misuse
improve our services

We never sell personal data.

3. Legal Bases (GDPR)

We process data on the following legal grounds:

Contract – to provide our platform (Art. 6(1)(b))
Consent – for marketing and cookies (Art. 6(1)(a))
Legitimate interest – platform safety and functionality (Art. 6(1)(f))
Legal obligation – compliance with Irish/EU law (Art. 6(1)(c))

4. Sharing Your Data

We may share data with:

hosting providers
analytics tools
SMS/email service providers
law enforcement (if legally required)
other users, when necessary (e.g., contact details between Customers and Providers)

We take steps to ensure that data stored or processed outside the EU is GDPR-protected.

5. Data Retention

We keep data only for as long as necessary for the purposes described:

account data – while active
profile and task data – until deletion
logs/analytics – typically 12–24 months

Users may request deletion at any time.

6. Your GDPR Rights

You have the right to:

access your data
correct inaccurate data
request deletion ("right to be forgotten")
restrict processing
object to processing
withdraw consent
request data portability

To exercise your rights, contact us at support@shamfix.ie.

7. Cookies

We use cookies for platform functionality, analytics, and user preferences. See our Cookie Policy for details.

8. Security

We use industry-standard security measures (encryption, access controls, secure hosting) to protect data. However, no system is 100% secure. Use the platform responsibly.

9. Children's Privacy

ShamFix is not intended for users under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy. Updates will be posted with a revised date. Continued use constitutes acceptance.

11. Contact Us

For privacy-related questions, email support@shamfix.ie.

Data Protection Officer: For formal GDPR requests, contact support@shamfix.ie.

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