1. Personal Data We Collect

We may collect:

2. How We Use Your Data

We use personal data to:

• operate the Shamfix platform
• display relevant tasks to Providers
• display Providers to Customers
• verify accounts
• send transactional notifications
• prevent fraud and misuse
• improve our services

We never sell personal data.

3. Legal Bases (GDPR)

We process data on the following legal grounds:

• Contract – to provide our platform (Art. 6(1)(b))
• Consent – for marketing and cookies (Art. 6(1)(a))
• Legitimate interest – platform safety and functionality (Art. 6(1)(f))
• Legal obligation – compliance with Irish/EU law (Art. 6(1)(c))

4. Sharing Your Data

We may share data with:

• hosting providers
• analytics tools
• SMS/email service providers
• law enforcement (if legally required)
• other users, when necessary (e.g., contact details between Customers and Providers)

We take steps to ensure that data stored or processed outside the EU is GDPR-protected.

5. Data Retention

We keep data only for as long as necessary for the purposes described:

• account data – while active
• profile and task data – until deletion
• logs/analytics – typically 12–24 months

Users may request deletion at any time.

6. Your GDPR Rights

You have the right to:

• access your data
• correct inaccurate data
• request deletion ("right to be forgotten")
• restrict processing
• object to processing
• withdraw consent
• request data portability

To exercise your rights, contact us at support@shamfix.ie.

7. Cookies

We use cookies for platform functionality, analytics, and user preferences. See our Cookie Policy for details.

8. Security

We use industry-standard security measures (encryption, access controls, secure hosting) to protect data. However, no system is 100% secure. Use the platform responsibly.

9. Children's Privacy

Shamfix is not intended for users under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy. Updates will be posted with a revised date. Continued use constitutes acceptance.

11. Contact Us

For privacy-related questions, email support@shamfix.ie.